Terms and Conditions

These Terms & Conditions (“Terms”) govern your use of the jianom website, available at jianom.com, and any products or services provided through it. By using this website, you agree to comply with and be bound by these Terms. Please read them carefully.

1. General Information

  • Company Name: jianom
  • Registered Address: 12 RUE DE LA PART-DIEU, 69003, LYON-FRANCE
  • Phone Number: +33476607653
  • Email Address: [email protected]
  • Website: jianom.com

By accessing or using this website, you confirm that you have read, understood, and agree to these Terms. If you disagree with any part of these Terms, you must not use our website.

2. Products and Services

Product Availability

All products are subject to availability. We reserve the right to limit the quantity of items in an order or refuse service to customers based on specific conditions or restrictions. We do our best to ensure product descriptions, availability, and prices are accurate, but we cannot guarantee the absence of errors.

Product Information

While we make every effort to display product information accurately, please note that colors, sizes, and descriptions may vary depending on your device settings. For any discrepancies or questions, please contact us directly at [email protected].

3. Order and Payment

Order Process

To place an order, you must provide accurate and complete information during checkout. After submitting your order, you will receive an order confirmation email. Once your payment has been processed and confirmed, we will proceed with the shipment of your items.

Payment Methods

We accept the following payment methods:

  • Credit Card (Visa, MasterCard, American Express)
  • PayPal
  • Postpay (Pay ID) options (France, United States, and European Union customers)
  • Bank Transfer (for France and European Union customers)

Payments must be made in full at the time of order. We use secure third-party payment processors to handle your payment information and ensure it is processed safely.

Currency and Prices

  • Prices are displayed in Euros (€) for customers in the European Union and France, and in USD ($) for customers in the United States.
  • All prices include applicable taxes (VAT for EU/France customers), but shipping fees may apply separately. These fees are displayed at checkout.

Sales Tax

  • EU/France Customers: Prices displayed include Value-Added Tax (VAT) at the applicable local rate. VAT is included in the final price during checkout.
  • US Customers: Sales tax is applied based on the shipping address, where applicable.

4. Shipping and Delivery

Shipping

We offer worldwide shipping. Shipping costs will be calculated at checkout based on your location and the items in your cart.

  • Free Shipping: On orders over €39.90 or $39.90 depending on your region.
  • Standard Shipping Fee: A standard shipping fee of €6.99 or $6.99 applies to orders under the free shipping threshold.

Delivery Times

  • Orders are processed within 2 business days.
  • EU/France customers: Delivery time is generally 5-10 business days.
  • US customers: Delivery time is generally 10-15 business days.
  • International delivery times may vary depending on the destination.

Customs and Duties

  • EU/France: No additional customs duties for domestic shipments.
  • US: Customs duties and taxes may apply based on your shipping address. Customers are responsible for any customs charges.
  • For all international shipments, the customer is responsible for any customs duties, taxes, or import fees charged by the destination country.

5. Returns and Exchanges

Return Policy

We accept returns on items that are defective or not as described. All returns must be requested within 14 days of receiving your order.

  • Defective Items: If you receive a defective item, please contact us immediately at [email protected].
  • Exchanges: We offer exchanges for damaged or defective goods only. The customer is responsible for return shipping costs.

Refunds

Once we receive the returned item, we will process your refund to the original payment method within 7-14 business days. Refunds will be issued for the item price, excluding shipping charges.

  • Return Shipping Costs: Customers are responsible for shipping costs unless the return is due to a defective product.

Exceptions

We do not accept returns on items that have been opened, worn, or altered unless defective.

6. User Account and Privacy

Account Creation

To place an order, you may be required to create an account. You are responsible for maintaining the confidentiality of your login credentials and for all activities under your account.

Privacy and Data Protection

We are committed to protecting your personal information. Please refer to our Privacy Policy for detailed information on how we collect, use, and protect your personal data in compliance with GDPR (for EU customers), CCPA (for California customers), and other applicable laws.

7. Consumer Rights and Legal Compliance

European Union (EU) and France:

In compliance with EU consumer protection laws, customers in the European Union have the right to withdraw from the purchase within 14 days of receiving their order without providing a reason. This is in accordance with the Consumer Rights Directive (EU 2011/83).

United States:

Under the CCPA, California residents have the right to access, delete, and opt-out of the sale of their personal data.

  • Refund Rights: In the United States, returns and refunds are subject to the seller’s return policy.

Force Majeure:

We are not liable for delays or failure to perform any of our obligations due to causes beyond our control, including but not limited to natural disasters, strikes, and other unforeseen events.

8. Intellectual Property

All content on the jianom website, including images, logos, text, and product designs, is the intellectual property of jianom and is protected under international copyright laws. You may not use, copy, reproduce, or distribute any content from this website without our express written consent.

9. Limitation of Liability

To the maximum extent permitted by law, jianom shall not be liable for any direct, indirect, incidental, special, or consequential damages resulting from your use of the website or products purchased from it.

10. Governing Law and Dispute Resolution

France and EU Customers:

These Terms and Conditions are governed by the laws of France and the European Union. Any disputes shall be resolved in accordance with French laws.

US Customers:

For US-based customers, disputes will be governed by the laws of the State of California, without regard to its conflict of law principles.

Arbitration:

Any disputes related to these Terms and Conditions will be resolved through binding arbitration rather than in court, except where prohibited by applicable law.

11. Changes to Terms

We reserve the right to modify these Terms & Conditions at any time. Any changes will be posted on this page, and the updated date will be reflected at the top of the page. Continued use of the site after changes are made constitutes your acceptance of the revised Terms.