Shipping Policy

At jianom, we aim to provide our customers worldwide with the best shopping experience, including fast and reliable shipping. Our goal is to ensure your order arrives safely and on time, no matter where you are.

Shipping Worldwide

We proudly offer worldwide shipping to customers across the globe. No matter where you are, you can enjoy our high-quality men’s clothing delivered right to your door.

Free Shipping Offer

  • Free shipping is available on orders over US$39.80.
  • This offer is applicable to all customers worldwide. No coupon code is needed—simply shop and enjoy free shipping on qualifying purchases.

Standard Shipping Fee

  • For orders under US$39.80, a standard shipping fee of US$6.98 will be applied.
  • The standard shipping fee applies to all international destinations.

Order Processing Time

  • Processing Time: All orders are processed within 2 business days of order confirmation.
  • If you place an order, you will receive an order confirmation email immediately after purchase. Once processed, we will send a shipping confirmation email with a tracking number.

Estimated Delivery Time

  • Europe: Orders generally arrive within 15-20 business days after shipment.
  • Rest of the World: Orders generally arrive within 20-25 business days after shipment.

Please note that these are estimated delivery times. Actual delivery times may vary depending on factors such as destination, customs processing, and local postal services.

Customs Duties and Taxes

  • Customers are responsible for any customs duties, taxes, or import fees that may be imposed by their country upon arrival.
  • Please check with your local customs office if you have any questions regarding potential fees.

Shipping and Packaging

  • Careful Packaging: We take great care in packing your items securely to ensure they arrive in excellent condition. We use high-quality packing materials to protect your purchase during transit.
  • Tracking Information: Once your order is shipped, you will receive an email with a tracking number so you can monitor the progress of your order.
  • Shipping Partners: We use reliable global carriers to ensure timely and safe delivery. The choice of carrier depends on your location and the shipping service used.

Shipping Address

  • Please ensure that the shipping address you provide during checkout is accurate and complete. We cannot be held responsible for delays or non-delivery due to incorrect address details.
  • If you need to update your shipping address, please contact us immediately at [email protected]. Once the order is shipped, we are unable to change the shipping address.

Order Tracking

  • After your order has been shipped, you will receive an email with a tracking number. You can use this number to track your package through our carrier’s website.
  • If you have trouble tracking your order or need assistance, feel free to contact our support team at [email protected].

Lost or Delayed Packages

  • If your package is delayed or lost during transit, please contact the carrier first using the tracking number provided. If you’re unable to resolve the issue, don’t hesitate to reach out to us at [email protected], and we will assist you in locating your package.

International Shipping

  • We offer international shipping to over 200 countries. No matter where you are, you can shop from our website and have your order delivered to your door.
  • Customs: International customers may be subject to additional charges (customs duties, taxes, etc.), depending on the country of delivery. These charges are not covered by the shipping fee, and you will be required to pay them directly to your customs office or the delivery carrier.

Exclusions

  • Remote Locations: Shipping to certain remote areas may have longer delivery times or additional charges. If this applies to your order, we will notify you and provide further details.
  • P.O. Boxes: In some cases, we may not be able to deliver to P.O. Box addresses. Please provide a physical address during checkout.

Changes to Shipping Policy

We may update this Shipping Policy from time to time. Any changes will be reflected on this page with the updated date. Please check back for any updates before placing your order.