Privacy Policy

At jianom, your privacy and the security of your personal information are of the utmost importance to us. We are committed to ensuring that all personal data is handled with the highest level of confidentiality and care, and that we comply with privacy laws around the world, including the General Data Protection Regulation (GDPR) in the European Union and California Consumer Privacy Act (CCPA) in the United States.

1. Information We Collect

We collect the following types of personal data when you interact with our website:

  • Personal Identification Information: Name, email address, phone number, and shipping address.
  • Payment Information: Credit card details or payment information processed securely via third-party payment processors.
  • Order Information: Purchase history, products viewed, and shopping cart contents.
  • Technical Data: IP address, browser type, device information, and usage data (e.g., pages visited on our website).

2. How We Use Your Information

We use your personal information for the following purposes:

  • Order Processing: To process and fulfill your orders, including delivery and customer support.
  • Payment Processing: To securely process payments and ensure safe transactions.
  • Communication: To communicate with you about your order status, promotions, and updates regarding our products or services.
  • Improving Services: To improve our website, products, and services based on your usage and preferences.
  • Legal Compliance: To comply with legal requirements and protect our rights.

3. Data Protection and Security

We implement strict security measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. Your payment details are processed through secure third-party payment gateways that comply with industry standards for data security.

4. Your Rights (GDPR and CCPA)

In the European Union (GDPR):

Under the General Data Protection Regulation (GDPR), you have the following rights regarding your personal data:

  • Access: You have the right to request a copy of your personal data.
  • Rectification: You have the right to correct any inaccurate or incomplete data.
  • Erasure: You can request that we delete your personal data under certain conditions.
  • Restriction of Processing: You can request that we limit the use of your personal data under certain conditions.
  • Portability: You have the right to receive your data in a structured, commonly used format and transfer it to another service provider.
  • Objection: You have the right to object to the processing of your personal data for marketing purposes or for legitimate interests.

If you wish to exercise any of these rights, please contact us at [email protected].

In the United States (CCPA):

Under the California Consumer Privacy Act (CCPA), California residents have the right to:

  • Know: You can request information about the personal data we collect about you.
  • Delete: You have the right to request the deletion of your personal information, subject to certain exceptions.
  • Opt-Out: You can opt out of the sale of your personal data.

For any requests under the CCPA, please contact us at [email protected].

5. Cookie Policy

Our website uses cookies to enhance your user experience. A cookie is a small text file placed on your device when you visit our website. It allows us to remember your preferences and improve the functionality of the site.

Types of Cookies We Use:

  • Essential Cookies: These are necessary for the functioning of our website (e.g., shopping cart, user login).
  • Performance Cookies: These help us improve our website by analyzing usage patterns.
  • Functionality Cookies: These allow us to remember your preferences (e.g., language settings).
  • Targeting Cookies: These cookies are used to deliver personalized content and advertisements to you.

By using our website, you consent to the use of cookies as described in this policy. You can control cookie settings through your browser settings or opt-out of certain cookies through third-party tools.

6. Third-Party Services

We use third-party service providers for payment processing, shipping, and website analytics. These providers may collect and process your personal data in accordance with their privacy policies. We encourage you to review their privacy policies before using their services.

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce agreements.

8. International Transfers

If you are located outside of the European Union or the United States, please note that your personal data may be transferred to and processed in France or other countries where we operate, and the level of data protection may vary. We take necessary steps to ensure that your data is protected in accordance with applicable laws.

9. Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal obligations. Any updates will be posted on this page with an updated revision date. Please review this policy periodically.