Frequently Asked Questions (FAQ)

Welcome to our FAQ section! Here, we’ve answered some of the most common questions about shopping at jianom. If you can’t find the answer you’re looking for, feel free to contact us directly at [email protected].

1. How do I place an order?

Placing an order with jianom is easy!

  1. Browse our website at jianom.com.
  2. Add items to your cart by selecting your desired size and color.
  3. Once you’re ready to checkout, click on the shopping cart icon at the top right of the page.
  4. Review your items, and click Proceed to Checkout.
  5. Fill in your shipping and payment information, and confirm your order.

Once your order is placed, you will receive an order confirmation email.

2. Do you offer free shipping?

Yes! We offer free shipping on orders over US$39.80. For orders under this amount, a standard shipping fee of US$6.98 will be applied.

3. How long does it take to receive my order?

  • Europe: Orders generally arrive within 15-20 business days.
  • Rest of the World: Orders typically take 20-25 business days.

Please note, these are estimated delivery times and may vary based on your location, customs processing, and other factors.

4. What payment methods do you accept?

We accept a variety of secure payment methods, including:

  • Credit/Debit Cards (Visa, MasterCard, American Express)
  • PayPal
  • Apple Pay and other mobile payment options (where applicable)

Payments are processed securely to protect your personal information.

5. Can I change my order after placing it?

Unfortunately, once an order is placed and processed, it cannot be changed. If you made a mistake with your order, please contact us immediately at [email protected], and we’ll do our best to assist you. However, once your order is shipped, we cannot modify it.

6. How do I track my order?

Once your order has been shipped, we will send you an email with a tracking number and a link to track your shipment. You can use this tracking number on the carrier’s website to monitor the status of your delivery.

7. What should I do if my order is damaged or defective?

We apologize if you received a damaged or defective item. Please follow these steps:

  1. Contact us at [email protected] within 7 days of receiving your order.
  2. Provide a clear photo of the damage or defect along with your order number.
  3. We will offer a replacement or refund depending on the situation.

If your item is defective, we will cover the return shipping costs.

8. Can I return or exchange my order?

Yes, we accept returns and exchanges. To be eligible:

  • Items must be returned within 14 days of receipt.
  • Items must be in new, unused, unworn, and undamaged condition with original tags and packaging.

Customers are responsible for return shipping costs, and any applicable customs duties or taxes for international returns.

For more information, please see our Refund and Returns Policy.

9. Are there any items that cannot be returned?

Yes, the following items are non-returnable:

  • Sale items or items purchased on clearance
  • Underwear, socks, or intimate apparel for hygiene reasons

10. Do you ship internationally?

Yes, we offer worldwide shipping to over 200 countries! You can shop from anywhere in the world and have your order delivered to your door.

Please note that international customers are responsible for any customs duties or import taxes.

11. How can I contact customer support?

If you have any questions or need assistance, please reach out to our customer service team:

We are happy to help and will respond as quickly as possible!

12. Can I cancel my order?

If you need to cancel your order, please contact us as soon as possible at [email protected]. We can only cancel an order before it has been processed or shipped. Once an order is shipped, we cannot cancel it, but we will assist you with the return process.

13. Do you offer gift cards?

Currently, we do not offer gift cards. However, we are constantly working to improve our services, and gift cards may be available in the future.

14. What should I do if I forgot my password?

If you’ve forgotten your password, go to the login page and click on the “Forgot Password?” link. You will be prompted to enter your email address, and we will send you instructions on how to reset your password.

15. Can I sign up for your newsletter?

Yes! Stay up-to-date with the latest promotions, new arrivals, and updates by subscribing to our newsletter. Simply scroll to the bottom of our website and enter your email to join.

We hope this FAQ helps you with your questions. If you need further assistance, don’t hesitate to contact us directly at [email protected]. We’re always here to help!